Terms of Service Agreement

Monthly Service Package Payments

Every service package we offer is a recurring monthly billing in the amount indicated when you made your purchase; and will be automatically charged to your account each month on the anniversary date of your initial service package order, if you used an online payment method. If you are paying by check, an invoice will be emailed to you 5-10 days prior your monthly due date.

Any accounts incurring failed billing methods beyond a 5 day grace period past the billing due date, will be subject to suspension of all services until the account is paid in full. Repeated failed billings or late payment are subject to dismissal from our services.

Setup Fee

We charge all new clients a one-time $1,500 setup fee. This fee is to cover the time required to setup and establish all the necessary social media accounts, install and configure a blog and do initial keyword research.

90 Day Return on Investment (ROI) Monitoring

We ask that all new clients allow 90 days to start seeing ROI. After 90 days we will contact you to discuss progress based on our reports, and your sales results, to see if our working relationship has proven beneficial.

Here’s the 90 Day Outline:

• Allow 30 days to get all accounts/blog setup and configured
• After 60 days, we provide an initial stats report
• After 90 days, we provide a second report & determine ROI progress made

Should the client agree that a positive ROI is being made, Missouri Business Online will continue managing the client’s social media. If client does not feel positive ROI is being made, then client has option to cancel service; or continue to allow more time to build their social media presence.

Work Satisfaction Guarantee

We will do our best to ensure client satisfaction of our work; it is our desire that each of our clients be satisfied with our services. Customer satisfaction and customer service is a top priority for us. If it’s not right, we will do everything in our power to make it right.

That’s our customer satisfaction guarantee.

Refunds

As we are a service based business, with ongoing expenses and employees, we do not offer refunds of monies paid for our already reduced rate monthly packaged services.

Canceling Your Service Package

Should you find you no longer require our services, you may send an email to support@missouribusinessonline.com requesting your account be canceled. Your account will remain active until prior to the next billing cycle.

Client Cancellation Probationary Period

We do not require our clients to agree to a required minimum months of service when they sign-up for our services. Thus clients are free to cancel their service any time prior to the next month’s billing. However, any client who chooses to cancel their service will be placed on a 9 Month Probationary Period during which they will be unable to sign-up again for our services.

As social media marketing requires ongoing effort to consistently see results; the probationary period is meant to encourage clients to continue with their social media marketing strategy.

However, should a client choose to cancel our services, after the nine month probationary period has ended, clients will be able to sign-up for our services, should we be accepting new clients at that time.

Confidentiality & Security

We strive ourselves on maintaining high confidentiality and will take the utmost care to ensure the security of our clients’ pertinent information; including usernames, passwords and documents shared in the course of work performed. We will not divulge, share or reveal your private and security sensitive information with anyone outside of our screened and trained in-house staff.

Missouri Business Online Contact Information

Traci Knoppe, Owner
P.O. Box 806
Sullivan, MO 63080

Phone: 314.435.6206
Email: traci@missouribusinessonline.com